Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Episodes
67 episodes
Bonus Episode: Interview with Sasi Yajamanyam
In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam.They discuss the joys and challe...
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14:28
Special Announcement for 2022!
Reading For Success is making big moves in 2022! Listen in to hear about our plans for the new year. We look forward to continuing our explorations in the world of Customer Success and sharing the journey with you.
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1:01
Ep. 42 - Reimagine Customer Success by Sasi Yajamanyam
In this episode, Kristen and Russell review Reimagine Customer Success by Sasi YajamanyamThey also d...
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13:44
Bonus Episode: Interview with Rick DeLisi
In this bonus episode, Kristen interviews author of Digital Customer Service, Rick DeLisi!Kristen and Rick discuss t...
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18:10
Ep. 41 - Digital Customer Service
In this episode, Kristen and Russell review Digital Customer Service, by Rick Delisi and Dan Michaeli<...
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13:02
Ep. 40 - Now, Discover Your Strengths
In this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review Now, Discover Your Strengths by Don Clifton...
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Episode 40
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19:49
Bonus Episode: Interview with Robbie Kellman Baxter
In this episode Kristen interviews author of
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12:32
Fall 2021 Announcement
Thanks for tuning into Reading For Success! In today's episode, Kristen shares a shift in our formatting that will begin this fall and announces the
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2:18
Bonus Episode: Interview with Donna Weber
This week we are excited to provide another bonus episode! Kristen had the opportunity to interview Donna Weber, author of
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9:56
Minisode 2.6 - How Good is Your Company at Change?
This week, Kristen Hayer reviews: “How Good is Your Company at Change?” by David Michels and Kevin Murphy.This article illustrates a framewor...
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4:44
Ep. 34 - Silos, Politics and Turf Wars by Patrick Lencioni
This week, Kristen Hayer reviews: The second half of
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5:57
Ep. 33 - Silos, Politics and Turf Wars by Patrick Lencioni
This week, Kristen Hayer reviews: The first section of
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6:40
Minisode 2.5 - Why Customer Loyalty Programs Can Backfire
This week, Kristen Hayer reviews: An article from HBR.org called Why Customer Loyalty Programs Can Backfire by Thomas Robertson and Paula Courtney.
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7:18
Bonus Episode: Interview with Rick Delisi
In this bonus episode, Kristen interviews one of the authors of The Effortless Experience, Rick Delisi!
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22:10