Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Reading For Success
Minisode 2.6 - How Good is Your Company at Change?
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Kristen Hayer
This week, Kristen Hayer reviews:
This article illustrates a framework for measuring what they call “change power” or
your organization’s capacity for change.
Next week, Kristen will kick off her review of Donna Weber’s new book: “Onboarding Matters”. If you'd like to read along, you can purchase a hard copy or Kindle edition here.
While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas.