Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Reading For Success
Ep. 36 - Onboarding Matters Ch. 3-9
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Kristen Hayer
This week, Kristen Hayer reviews:
This is the bulk of the book and it may seem like a lot, but the chapters fly by. These chapters make up the bulk of the Orchestrated Onboarding framework that is at the heart of Donna’s
book.
Next week, Kristen will continue her review with chapters 10-12. If you'd like to read along, you can purchase a hard copy or Kindle edition here.
While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas.