Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Reading For Success
Episode 19 - The Effective Manager & A New Model for Ethical Leadership
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Kristen Hayer
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Season 1
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Episode 19
This week, Kristen Hayer reviews:
- A New Model for Ethical Leadership, by Max Bazerman, Harvard Business Review September/October 2020
- The Effective Manager by Mark Horstman, Chapters 7-9
If you're reading along, next week we'll be wrapping up The Effective Manager with Chapters 10-14 of the book, along with a new article. This book is available on Amazon and Audible.
Additional Links:
The Good Place
Ethics, Brah