Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Reading For Success
Episode 14 - Chief Customer Officer 2.0 & 3 Ways to Motivate Your Team Through an Extended Crisis
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Kristen Hayer
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Season 1
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Episode 14
This week, Kristen Hayer reviews:
- 3 Ways to Motivate Your Team Through an Extended Crisis by Anne Brafford and Richard Ryan (September 25, HBR.org)
- Chief Customer Officer 2.0, Jeanne Bliss Chapters 3-5
If you're reading along, next week we'll be reviewing Chapters 6-7 of the book, along with a new article. This book is available on Amazon and Audible.
Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.