Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Reading For Success
Episode 4 - The Customer Success Professional's Handbook & Firing with Compassion
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Kristen Hayer
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Season 1
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Episode 4
This week, Kristen Hayer reviews:
- Firing with Compassion, by Joel Peterson (March/April 2020 HBR)
- The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12
Next week we're shifting to a new book, How Women Rise, by Sally Helgesen and Marshall Goldsmith. This book is available on Amazon and Audible