Reading For Success
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
Reading For Success
Episode 3 - The Customer Success Professional's Handbook & Beyond Silicon Valley
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Kristen Hayer
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Season 1
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Episode 3
This week, Kristen Hayer reviews:
- Beyond Silicon Valley: How Start-Ups Succeed in Unlikely Placed by Alex Lazarow (March/April 2020 HBR)
- The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12
Next week we'll cover Chapters 13-14 of the book and a new article. Enjoy!