Reading For Success

Minisode 2.5 - Why Customer Loyalty Programs Can Backfire

May 26, 2021 Kristen Hayer
Reading For Success
Minisode 2.5 - Why Customer Loyalty Programs Can Backfire
Show Notes

This week, Kristen Hayer reviews:

The past year has seen a major shift in our customer experiences. This article explores how some loyalty programs may actually worsen the experience.

Season 2 will continue in a few weeks with a new book, Silos, Politics and Turf Wars, by
Patrick Lencioni
!

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas.